Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. Items that are personalized or custom-made are not eligible for return unless they are defective or damaged upon arrival. If you are unsure about your eligibility, please contact us for clarification.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please ensure that your email is clear and includes all necessary information to expedite the process.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Refunds will be processed within 7 business days after the inspection is complete. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can place a new order for the item you want.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately at [email protected]. Provide your order number and a description of the issue, along with photos if possible. We will assess the situation and may offer a replacement or refund based on our findings. It is important to report any issues within 7 days of receiving the item to ensure a timely resolution.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with elegantcraftshop.com is satisfactory. Our customer service team is available to address your inquiries and provide support as needed.